Shipping Return

Shipping Return and Moneyback Guarantee

  1. All orders will be shipped directly to your door according the address listed on your detail purchase. Before packing, our staff will check/test first the product to ensure that the item ready to use and complete components.
  2. All items will packed with secure. We make sure that the package will avoid from any damages/scratches/missing components.
  3. We estimated the shipping will take 2-4 days after payment (local/domestic). And for international shipping usually takes 4-8 days after payment done.
  4. We accepts returns or exchanges within 7 days of original purchase date if you received your order and it is wrong/faulty/not what you wanted/don't like the colour,etc.  Item must be in new condition with all original packaging, manuals, accessories, and with original receipt. We not accept for items without our original receipt/invoice.
  5. Confirm your product return to us with contact us at This email address is being protected from spambots. You need JavaScript enabled to view it. or call us at ++62898 4833 857. Our staff will directly to response your complaints and process the return/exchanges shortly.
  6. Products that are returned are responsibility of buyer until the product is accepted by us.
  7. Axaracycle will not be responsible if the returned products lost or damaged during return shipping.
  8. The cost of shipping the product return will be borned by us (from and to your address). Shipping product return will use the regular service delivery.

Moneyback Guarantee

  1. We encourage you to immediately contact/call us via phone/email listed on website if you still not receive your package according the estimated time or for complaints about cancelation on order has been paid before.
  2. Our staff will always response your complaints via phone call at office hours (09.00-17.00), and 24 hours for complaints by email.
  3. Axaracycles will refund 100% your money if the package not received by you until the specified date and for complaints about cancellation on order has been paid before. To avoid unwanted things, we will refund your money based on the details of your transaction account number that has been paid before.

Thank you!

Our Brands Products


About Us

We are here to meet the needs of customers with all the conveniences so that there can have a bike that you want. Axaracycles as an online store offering the convenience of transaction quickly and safely. But for our loyal customers can also be physically present to be able to talk to our experience team in our store.

Company Info

sample+6261 8223 402
+62898 4833 857

Location Store :
Jl. Ayahanda No.22 Medan
          Sumatera Utara - Indonesia 20118

Store Information